At Kanhiya Ayurveda, we care about your health and satisfaction. Every product is prepared and packed with the highest care to ensure purity and safety. Since our remedies are Ayurvedic health-related products, we follow certain refund and cancellation guidelines to maintain fairness and transparency.

1. Order Cancellation

• You may cancel your order within 12 hours of placing it by contacting our support team.
• Once an order is processed or shipped, cancellation is not possible.
• Approved cancellations (before dispatch) will be refunded to the original payment method within 7–10 business days.

2. Refunds

Refunds will be provided only in the following cases:

• You receive a damaged or defective product.
• You receive the wrong product.
• Your order is incomplete or items are missing.

📌 To claim a refund, please inform us within 48 hours of delivery and share proof (such as photos/videos of the package and product).

3. Non-Refundable Cases

• Refunds or returns will not be applicable in these situations:
• If the product seal is broken or the item has been opened/used.
• If the request is made after 48 hours of delivery.
• If the issue arises due to incorrect address/contact details provided by the customer.
• For personal preference (e.g., taste, smell, or change of mind).

4. Returns & Replacements

• If your return request is approved, the product must be sent back in its original condition and packaging.
• After verification, a replacement or refund will be issued.
• Return shipping charges may apply unless the error was on our side.

5. Mode of Refund

• Refunds will be credited to the original payment method (Bank, UPI, Credit/Debit Card, etc.).
• Please allow 7–10 business days for the amount to reflect in your account.