At Kanhiya Ayurveda, we aim to ensure that your Ayurvedic products reach you safely, quickly, and in perfect condition. Please read our shipping guidelines carefully.

1. Order Processing

• All confirmed orders are processed within 24–48 hours (excluding Sundays and public holidays).
• Once shipped, you will receive an order confirmation and tracking details via phone, WhatsApp, or email (if applicable).

2. Shipping Methods

• We deliver products through trusted courier and logistics partners.
• Home delivery is available across most major cities and towns in India.
• For remote locations, delivery timelines may be longer depending on service availability.

3. Delivery Timelines

• Metro Cities: 3–5 business days
• Other Cities/Towns: 5–7 business days
• Remote Areas: 7–10 business days
  📌 Please note: Delivery times are estimates and may vary due to courier delays, festivals, strikes, or unforeseen circumstances.

4. Shipping Charges

• Shipping charges (if applicable) will be informed at the time of placing the order.
• For bulk orders or special requests, shipping charges may vary depending on weight and location.

5. International Shipping

• Currently, we primarily serve customers within India.
• For international shipping requests, please contact our support team for availability and additional charges.

6. Failed Deliveries

• If a package is returned due to incorrect address, wrong contact details, or unavailability of the customer, re-shipping charges may apply.
• Please ensure your delivery details are accurate and someone is available to receive the package.

7. Damaged or Missing Products

• If your order arrives damaged, tampered, or incomplete, please contact us within 48 hours of delivery with photos/videos of the package.
• We will investigate and provide a replacement or refund as per our [Refund & Cancellation Policy].